Indeed, my background was in administering Internet services (Web, mail, DNS, netnews, etc.) This was my first time troubleshooting a printing issue professionally. I was the only UNIX sysadmin in the shop and I was hired in as a "Network consultant" because they didn't have a slot for a Unix sysadmin -- didn't know what one was, even. But the (new) Director of Engineering specifically hired a sysadmin.