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No retainer? Seriously? (A web agency perspective) (7billionyearslater.net)
6 points by chunkyslink on July 17, 2010 | hide | past | favorite | 1 comment



That was a good post. I have some customers who pay me ahead of time most of what they think a job will cost, and others who pay slightly more than my published rates, etc.

In principle, I try to treat all customers the same: first come first serve with a few obvious overrides for extreme need or emergencies.

That said, I know that I give some preferential treatment to customers who do a little extra for me.




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