It's a prime example of what happens when you deal with a large company with reps who are not empowered to think for themselves, and often times are incapable of doing anything other than following a very rigid process, and have extreme apathy.
I had a similar experience with NewEgg. In these cases it is sometimes helpful to use LinkedIn and contact people high-up in the company (Directors and Sr. Managers). Send them an inMail, it goes directly to their personal e-mail in many cases.
In several instances, contact like this via LinkedIn has helped me. Other than that, don't waste your time and just file a charge-back.
I had a similar experience with NewEgg. In these cases it is sometimes helpful to use LinkedIn and contact people high-up in the company (Directors and Sr. Managers). Send them an inMail, it goes directly to their personal e-mail in many cases.
In several instances, contact like this via LinkedIn has helped me. Other than that, don't waste your time and just file a charge-back.