Reminds me of when I called my cell phone carrier, to have an unused line dropped from my account. Had to give them my phone number, and the number for the line to remove. "Ok, hold on one second..." [click]. Phone didn't work any more -- they removed the wrong line. Had to go to a land line, and hang on hold for 30 minutes to get someone to start restoring my account (and to make sure I didn't lose my grandfathered data plan).
> Phone didn't work any more -- they removed the wrong line. Had to go to a land line, and hang on hold for 30 minutes to get someone to start restoring my account
Haha. I have a similar story where I needed help from Comcast. I was on the my cell with them and they wanted to verify it was me, and hung up to call my home number. Well, I only have a home line for a fax machine and do not have a normal phone in the house. I heard the fax ring a few times so I called back. It took over a 1/2 hour to convince them to use a different authentication method. They kept insisting to call my home phone. Sigh.
