Hey! Great question. Our system is actually able to handle transcribing "sequel" as "SQL" automatically if you were to
"customize the model" for phrases like "what was my latest SQL query". It can also get words like "colonel" pronounced "kernel". In both cases, without needing the explicit pronunciation of the word. We have some customers who've uploaded thousands of proper names, for example, and we're able to transcribe all of them without needing the explicit pronunciation. This is possible because our ASR implementation is pretty different than traditional setups like Kaldi. You're right that there are some edge cases, especially with foreign words, but we're working hard on smoothing those out.
Sounds amazing! Now I'm really interested how your setup can do that. Will you publish anything about it, or is this the kind of secret sauce you'd rather keep secret?
