In my opinion, yes. Back in the mid-90's I used to get a mug or something similar from Amazon at the end of the year as a thank you for my business. But then we fast forward to last week when I placed an order that was being shipped by THEIR shipping arm, was somehow lost, and their customer service still tried to tell me they couldn't help if the shipping company lost something - even though THEY were the shipping company. Had to escalate to get a refund, and this is the 4th order just this year that hasn't made it. Granted the other three were other shipping companies - but FedEx claimed they never actually got the package, which given this experience I'm inclined to now give them the benefit of the doubt.
