I believe what the article points to convey about "emotional labour" is that, it is tough to do these jobs because, being in constant company of distress and suffering is emotionally very tough.
Specially in case of elderly or those suffering from terminal diseases, it is much more tough because inherent you are helpless, you want to do so much but inspite of your best efforts, you can't do anything.
Specially in case of elderly or those suffering from terminal diseases, it is much more tough because inherent you are helpless, you want to do so much but inspite of your best efforts, you can't do anything.
that's emotional labour!