On: Why we’re betting against real-time team messaging

[chrisdbaldwin]

Here's why someone may disagree:

Your company has hammers and screw drivers as your tools. If your employees only know how to use hammers, they are going to hammer screws. If your team only knows how to use screw drivers, they will shrug at nails. Hence, the tool is not always at fault for end user error.

Learning how and when it is appropriate to use the tools at hand is important.

[emodendroket → chrisdbaldwin]

Nobody actually hammers screws because it's obvious how the tools are intended to be used and that isn't it.

[chrisdbaldwin → emodendroket]

Counter-point: percentage of emails marked as urgent that are actually urgent.