Curious question: Isn't this an already solved problem? I've been using plain old emails and quiet free of all the problems of real-time messaging.
"Thread-first communication" - We have it. Email threads. I've been using Zoho Mail. It's one step ahead and has modern concepts like streams/commenting and sharing built around emails. Very useful.
"Truly transparent conversations" - What this means is, the knowledge has to be highly searchable. Also, not all threads have to be public. With emails, you can either broadcast an email company wide or you can opt to pull in relevant users into a conversation. Makes a lot of sense to not broadcast everything company-wide, isn't it? More importantly, emails are easily searchable. Once received, I'm confident that it's going to sit there in my inbox forever, without worrying if it's going to be deleted later by someone who has authority.
"Leaving out the online presence indicator" - Exactly. Emails.
Maybe there's some more important key aspects that the product's covering up for me. As for me, I guess emails are simply good enough!
Emails are messy, siloed, opaque. Nobody in a team shares the same version of an email chain. No central source of truth means a high chance of not being on the same page. Emails have so many problems. Feel free to read through our comparison Twist vs Emails: https://medium.com/@hfauq/email-or-twist-why-twist-is-better...
I just read your link on Medium. It presents good arguments in favor of Twist versus email. What about comparing Twist to something like Discourse or Usenet forums?
Email is also universal. Using Twist or some other app means you have to onboard and train a customer onto a new platform to even start talking with them. There are some cases where you can replace email with Twist (formalized team communications), but there are way more uses for email.
The downside here is an email thread with 5+ people replying daily will quickly become unmanageable. If a single participant forgets to "Reply All" then the conversation can bifurcate again and again.
If I was managing a team of 5+ people I might use Twist. I would more likely onboard everyone onto existing project management software. Where the team can have threaded conversations, but also relate those convos to tasks, milestones, files, and other project info.
"Thread-first communication" - We have it. Email threads. I've been using Zoho Mail. It's one step ahead and has modern concepts like streams/commenting and sharing built around emails. Very useful.
"Truly transparent conversations" - What this means is, the knowledge has to be highly searchable. Also, not all threads have to be public. With emails, you can either broadcast an email company wide or you can opt to pull in relevant users into a conversation. Makes a lot of sense to not broadcast everything company-wide, isn't it? More importantly, emails are easily searchable. Once received, I'm confident that it's going to sit there in my inbox forever, without worrying if it's going to be deleted later by someone who has authority.
"Leaving out the online presence indicator" - Exactly. Emails.
Maybe there's some more important key aspects that the product's covering up for me. As for me, I guess emails are simply good enough!