I think that's kind of the core of the issue. When faced with a problem, in general, it can produce a kind of knee-jerk/panicked reaction.
To come up with a good question requires some level-headed thinking. Give too little information and it's hard to get help. Give too much, and you're either leading support down the wrong path or overwhelming them with useless data (which, somehow, annoys me when people do it to me, which doesn't help).
But because our mind is in agitation/panic mode, we just randomly try stuff, including thoughtless cries for help.
What I find interesting is that I'm just as susceptible to this when it comes to issues with my own work. I've been doing this for quite a while now, and yet I still regularly either thoughtlessly play whack-a-mole with a bug, or alternatively go down some obscure rabbit-hole of searching for answers. Very often in both cases the problem would've been easily solved with a clear head and a methodic approach (no matter which approach, really).
Hell, that's the whole reason 'rubber duck debugging' is a thing and so effective!
I'd say all this applies equally to things like conflicts or relationship issues. So many problems I've had over the years with people just melted away once both parties bothered to stop and think about how they communicate, or even just deciding what the actual problem is. But of course that's the last thing you do in a state of agitation.
To come up with a good question requires some level-headed thinking. Give too little information and it's hard to get help. Give too much, and you're either leading support down the wrong path or overwhelming them with useless data (which, somehow, annoys me when people do it to me, which doesn't help).
But because our mind is in agitation/panic mode, we just randomly try stuff, including thoughtless cries for help.
What I find interesting is that I'm just as susceptible to this when it comes to issues with my own work. I've been doing this for quite a while now, and yet I still regularly either thoughtlessly play whack-a-mole with a bug, or alternatively go down some obscure rabbit-hole of searching for answers. Very often in both cases the problem would've been easily solved with a clear head and a methodic approach (no matter which approach, really).
Hell, that's the whole reason 'rubber duck debugging' is a thing and so effective!
I'd say all this applies equally to things like conflicts or relationship issues. So many problems I've had over the years with people just melted away once both parties bothered to stop and think about how they communicate, or even just deciding what the actual problem is. But of course that's the last thing you do in a state of agitation.