On: Why Won't You Answer My Question?

[fencepost]

You forgot the important extra part:

"If you ignore that link and instead email this to us, we'll try to get back to you within 5 business days."

[logicallee → fencepost]

I don't think there's any reason to be passive aggressive. If you give users two options they'll choose the one that's worse for you and worse for them. :)