In one rare case of my project, there is a person that bombards every single one of the project's social channels daily (Facebook, multiple Slack channels, DMs) with the same question: "how do i do this? <link to some website>". Asking questions is fine, but there's a point where they can be taking hundreds of people's time (even for a second).
I try to shepherd to StackOverflow asking for at least a code sample and some attempt at implementation where I am happy to answer. I've also done interventions with the offending person. But at least, no avail, it continues. They go to the local communities of other countries on Facebook and ask the same question, often in all caps.
I am trying to write a full guide and example on "how to do X", but these cases are very testing.
I try to shepherd to StackOverflow asking for at least a code sample and some attempt at implementation where I am happy to answer. I've also done interventions with the offending person. But at least, no avail, it continues. They go to the local communities of other countries on Facebook and ask the same question, often in all caps.
I am trying to write a full guide and example on "how to do X", but these cases are very testing.