But in an urban setting? What is there to spend money on at the hotel that isn't better off-property? Especially at Hilton properties where anyone with enough points for a redemption at least has gold status and gets free breakfast and likely lounge access.
112 nights in Hilton properties last year, about 20% redeemed. I eat at the hotel restaurants a lot because it's convenient (and occasionally good — Trianon Palace probably having the best Hilton restaurant), I generally get them to book my airport transport because it's convenient, I often raid the minbar for water because it's convenient, and I usually have room service at least once.
But in an urban setting? What is there to spend money on at the hotel that isn't better off-property? Especially at Hilton properties where anyone with enough points for a redemption at least has gold status and gets free breakfast and likely lounge access.