A bit off topic, but I was just in New Orleans for a fun trip. I normally use Lyft, but apparently Lyft pickups were not allowed at the airport so I used Uber (my last Uber ride was months ago).
After waiting at least 15 minutes in the pickup spot, my driver cancelled. Annoyed, I requested another Uber ride (which went fine). However, I was shocked to learn that Uber had still charged me a cancellation fee for the first ride and continued to argue it was appropriate when I protested.
I finally resolved it when I continued to press the issue, but I found the whole scenario incredibly customer-hostile. Along with the litany of gross Uber stories, I will continue to prefer Lyft!
I ran into the cancellation loop a few months ago in Oakland. Had 3 drivers confirm, after 10-15 minutes cancel. Ironically, one driver called to tell me she was cancelling for another ride and then literally drove by us.
After waiting at least 15 minutes in the pickup spot, my driver cancelled. Annoyed, I requested another Uber ride (which went fine). However, I was shocked to learn that Uber had still charged me a cancellation fee for the first ride and continued to argue it was appropriate when I protested.
I finally resolved it when I continued to press the issue, but I found the whole scenario incredibly customer-hostile. Along with the litany of gross Uber stories, I will continue to prefer Lyft!