So S3's been down for at least 3 hours. Does AWS break this year's S3 durability...

dcosson · on Feb 28, 2017

That's durability (data loss) not availability.

Here's [1] their official SLA. This outage so far brings them to less than 3 nines of uptime this month (43.8 minutes) but still more than 2 nines (7.2 hours) so it sounds like everyone gets 10% off their S3 bill.

Very curious if Amazon will apply this automatically or only if you complain.

Edit: from further down the same page, it looks like only if you write in to support do you get these broken SLA credits. Kind of lame since everything else about their billing is so precise and automatic.

[1] https://aws.amazon.com/s3/sla/

kseifried · on Feb 28, 2017

I have gotten several credits from AWS for under a dollar due to incorrect billing calculations on their end that they caught, notified me about and sent a credit for. So I will assume yes, they do this automatically (if they don't I'd be quite surprised).

noir_lord · on Feb 28, 2017

11 9's is durability not availability.

kccqzy · on Feb 28, 2017

I don't think this has anything to do with durability & reliability (they probably haven't lost data). It's about availability.