The Zune is a great device. The biggest problem is that the Zune desktop software is pretty much nothing more than a skin over WMP, and can't even begin to compete with iTunes for library management.
I say this as somebody that's owned both iPods and Zunes. The actual hardware experience was better with the Zune, in my book, but the iPod blows it away on the software side.
I say this as somebody that's owned both iPods and Zunes. The actual hardware experience was better with the Zune, in my book, but the iPod blows it away on the software side.