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This type of thing always sounds good and all, but the reality is people get desperate and emotional when their website is down and everyone wants it up ASAP.



I certainly don't disagree with that, but if you have this automated it is also the fastest way to get it back up and running. Besides, the site wouldn't have been down if they had this.


Desperate and emotional is no way to run a business


I agree but engineers are people, not machines. They're bound to make mistakes under pressure.


If that's true, the process is wrong.




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