Yes I want my bank to be dependable but you don't have any real point why online only bank can not be dependable?
Before Amazon came along people probably thought that retailing can be done only in physical stores but it changed.
Another example is Netflix over Blockbuster. I think its time for online only bank. I don't remember visiting my bank ever after opening my account with them. We definitely need ATMs but not banking centers.
Seriously. USAA may be a very stogy institution in general, but their banking arm has been on an absolute roll the last couple of years. Between their iPhone app, a great web site, and excellent customer service, they're setting the benchmark for online banking. And, by catering to service members who are literally strewn across the globe, they "get" remote banking.
Before Amazon came along people probably thought that retailing can be done only in physical stores but it changed.
Another example is Netflix over Blockbuster. I think its time for online only bank. I don't remember visiting my bank ever after opening my account with them. We definitely need ATMs but not banking centers.