I think the key is knowing that this is routine at a subset of shops while most others are winging it to various degrees — and always has been.
If you worked at a responsible place decades ago you might be aghast at what happens at a random sampling of companies now, but the same would have been true at a random sampling decades ago. The difference is that unless you were a customer or the outage was especially prominent you probably never would have heard about it.
If you worked at a responsible place decades ago you might be aghast at what happens at a random sampling of companies now, but the same would have been true at a random sampling decades ago. The difference is that unless you were a customer or the outage was especially prominent you probably never would have heard about it.