Um, yeah. If you're not handing over money to someone, you're not a customer -- ...

cemerick on May 13, 2010 | parent | context | favorite | on: Hulu: HTML5 Isn’t Ready for Prime Time

Um, yeah. If you're not handing over money to someone, you're not a customer -- you're a user. An important population, but customers will almost always trump users if there's differing interests.