> A clean understandable web UI is good for a seldom used app, but a lot of the intranet apps are "constant use" and were faster to use in their legacy dos implementation than the newer web version. Browser hell just makes the problem worse.
This. Click, wait, click, wait, click, wait is in no way better than how quickly you can fly with a well memorized set of keyboard shortcuts in a native app.
This is not a web vs. native problem. You can implement keyboard shortcuts in a webapp. You can neglect to implement keyboard shortcuts in a native app.
This is all about attention to detail, which internal corporate apps almost always lack.
You can add keyboard shortcuts to a webapp. What you can't do is control or override the keyboard shortcuts that the browser adds, and you can't make use of the full suite of possible keyboard shortcuts. I've looked at adding shortcuts to my webapps many times over the years, and it's never been worth the effort because the result is just confusing to the user.
This. Click, wait, click, wait, click, wait is in no way better than how quickly you can fly with a well memorized set of keyboard shortcuts in a native app.