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Inside Amazon's clickworker platform (techrepublic.com)
140 points by jsrn on Dec 18, 2016 | hide | past | favorite | 51 comments



Amazon is setting a wrong precedence which others are following[1]. When Bezos says "Your Margin is my opportunity.", he fails to mention who will be the loser. They have started a race to bottom which means employees/workers will be squeezed until their bones are dry.

I think this can be fixed simply by measuring companies on employment they generate and median tax payed per employee apart from the corporate tax. If they fall behind on these metrics, their products should be taxed heavily. If companies don't agree, they lose access to the market which will allow for local responsible companies to emerge and compete.

I am just wondering if my thinking is simplistic or this is a problem our leadership does not want to solve this issue?

[1] http://www.livemint.com/Sundayapp/bAgZIMlCQu8weSTF7j750L/Sig...

edit: grammer


To some extent, this happens today. In countries like Australia and the UK, companies that pay their fair share of tax and employ a lot of people are viewed upon favourably by government. For instance, the entire automotive industry in Australia.

The problem becomes when globalisation occurs, and those companies are no longer competitive against foreign car companies. The Australian government tried to bail out the automotive industry, twice, and it still collapsed. There are no longer any cars manufactured in Australia with Holden (GM), Ford and Toyota all leaving in recent years.

Yes, you can introduce metrics of number of employees (direct and indirect), tax paid per employee, etc etc. But consumers won't pay double just because the car created a job in their country.


That's a good point and I don't really have an answer to it.

If a global company is only selling imported product produced elsewhere shouldn't they be paying higher taxes which will make the play ground even. I don not think they would like to lose access to a market just because taxes are higher. After all they too need consumer to sell products too.

In current state globalization is able to produce cheap services by exploiting worker from both sides of globe developed and developing. You can see that in Amazon(developed) and Flipcart(India). In the trend continues purchasing power of masses will erode to a point of no return.

Secondly true costs are hidden so if a company is selling cheaper cars by not using proper waste and environment management. They are essentially discounting the future to provide cheap services today.

And you are right this is not possible without having a global governance with a long term view.


>They are essentially discounting the future to provide cheap services today.

This statement describes a problem I have with a lot of the Republican/Libertarian outlook. A lot of deregulation is just risking the future on today. If the EPA goes away all will be fine and dandy until we're all underwater. Consumers will choose the cheap option with no regard for the future.


It's an interesting idea. In practice I bet it would push business for more automation and to for splitting into a highly profitable R&D entity with highly payed workers and 'independent' contracting firms that are barely profitable under which low wage employees would work under.


I really want to put more thoughts into this so your input is appreciated.

Not to nitpick but what you described is happening today. If companies are measured on all of the metric then I how do they escape. If they move their work to contracting firms, won't they also be evaluated on the same metrics.


Same as with cleaning services - used to be part of large corporations, but it now is subcontracted to a different company with the purpose of paying lower wages, ability to fire people at will / or the whole service company.


Wouldn't the first outcome be a preferable scenario?


My mother had a job like this 30 years ago. She worked data entry as a keypunch operator. However, it was a full time job, above minimum wage, provided insurance and vacation time. Mechanical Turk relies on the race to the bottom, the fact that some people need any job to keep from being on the street. Of course companies love the gig economy, it keeps them from having to think of their workers as people.


Alternative interpretation: 30 years ago this kind of job could't easily be done by someone in a third world country for a fraction of the price. Now that it can, the price has adjusted.


Out of sight, out of mind. It's not like those people have the same standard of living but just with lower living costs.

You know a WHOLE LOT of people would rather make 500k a year than 300k even if it means their employees are damn near homeless and malnourished. See: any biz with min wage employees in the US.

Plus you're not bound by the same labor laws if you hire from overseas, only public outrage if the public ever finds out.

edit: that is to say, instead of thinking of it as "the price has adjusted", we can think of it as "greed is no longer constrained by the difficulty of overseas communication". Our laws can't contain greed, if we can just export it to where we have no jurisdiction.


> You know a WHOLE LOT of people would rather make 500k a year than 300k even if it means their employees are damn near homeless and malnourished. See: any biz with min wage employees in the US.

Nah, sorry. That's just over the top and not true. I worked two separate minimum wage jobs before I was 20, and both had owner / operators who made no where near that kind of money. One was an entrepreneur who was losing money every year, but believed he had a good product that could grow with franchises (and it did). The other ended up having his collection of businesses go under due to Netflix (they were video stores).

Minimum wage does not imply improperly priced labor. While it is not a living wage in much of the United States, to assume it is purely exploitive is also an overdramatized statement.

I'm not exceptionally well versed in minimum wage theory, so my opinions are based on listening to numerous Econtalk podcasts on the subject (https://goo.gl/IbKS1F). Some argue for an elimination of the minimum wage, others for a vast expansion at the federal level, others for a broader expansion at the state level.

My personal observation is that the minimum wage discussion is interesting, but mostly just the tip of the ice berg and serves as more of a distraction around more meaningful conversations. 1. Minimum wage accounts for less than 2% of the hourly workforce in the United States (https://goo.gl/Q9S2Mf). Looking at it on a state by state basis, that number increases; however, let's focus on the federal wage for now. 2. There are more than seven times more people in the United States (14M+) who are either unemployed (seeking but can't find work) or underemployed (have work, but are seeking more) :: https://data.bls.gov/timeseries/LNS13327709 3. There are over 60M Americans who work hourly jobs in the United States, and 4.6M will have to find new work each year due to regular turnover in the market (I don't have my citations handy for this one, have it in a document that is missing the citation, but I'm confident on the figure).

For a worker working 32 hours at the 8.25 minimum wage, they can expect to make $264 / week. Give them a 10% raise, and they're at $9.075, or $290.40 / week. Or, alternatively, let's give that worker better access to full employment, and they reach 40 hours, but only make $8.25 / hour, or $330 / week.

Given an average number of weeks of 52.1429 per year our example workers can expect to make:

Fully Employed Minimum Wage: $17,207.15 Under Employed Higher Wage: $15,142.29

In this very simple example (with some assumptions that are admittedly contrived), the fully employed minimum wage worker is in fact, better off. They are still impoverished, they still have a tough life and will not be able to have many luxuries; however, full employment, in this example, is more optimal when purely looking at salary.

Full employment, mixed with increasing wages, and decreasing prices of goods and services, is the combination we should all be striving for.


"Minimum wage does not imply improperly priced labor" even if it's not a living wage? If it's not a living wage, it's not proper, is it? What are you saying?

Have you read anything about the McDonalds and other franchises paying their employees in cards which carry transaction and withdrawal fees ON TOP OF the fact they're already making min wage?

Even if you make $10/hr which isn't min wage, and you're fully employed, you're still probably not breaking even with rent/food/car/insurance/medical, you'll be sharing a duplex with some other miserable bastard or living at home, or getting a subsidy from the government because apparently it's someone other than your employers job to see that you can afford to pay your rent!

Do you know that 40% of workers in America earn under $20K/yr? If your rent is $900/mo, then over half your income (haha we didn't even consider taxes yet) goes to rent, and you still haven't payed for power or food or anything.

You keep telling yourself it's fine not to pay people a fair wage, or that we should be struggling to lower prices or to employ people for more hours -- whatever you have to do to dance around the fact that we should be paying people a fair wage.

Every job I ever had before I started serious software as a freelancer paid fuck all ($10/hr or less, after 2000) regardless of how much the owner made. Many jobs, many different industries, same story -- and that's not anecdotal, this is happening to the entire country, see again the stat of how many Americans earn under 20K.

It's not like it's impossible to pay a living wage. I could go on and on with statistics about profit margins and wealth concentrating and everything -- we as a society are choosing to damn ourselves and our neighbors JUST IN CASE we ever happen to get rich ourselves, or we are already rich. We're greedy.


Do people on min. wage have to pay taxes? And how much?

Also, what is the total income of those who work min. wage? (So what are the other sources of income, or the monetary equivalent of regular support they receive?)

It's also fine to pay just a security guard and rent a machine that can make burgers and pay the franchise mothership delivery service a tiny bit more to not just unload the cargo but to load it into the burgermachine.

Yes, we ought to pay people a fair wage. People should look after people a lot better than we do today.

And please do, show us that the majority of those making under 20K/year work somewhere where the company is making huge profits _and_ that the work they do is AI-hard.

And of course we're greedy, just look how many people are still clinging to concepts such as nation, fate, hard work and so on.


I believe someone making minimum wage will get all of their Federal taxes back, so they could probably just claim 99 exemptions and never pay that money in the first place. I'm not sure about state taxes as that may well vary from place to place.


Looks like McDonald's median wages. McDonald's CEO's pay package is over 400 times that.

FOUR HUNDRED!


Per TFA, about 75% of Turkers are American.


75% of Turkers are Americans. And I didn't see it in the OP but I would guess that similarly 75% of companies issuing HITs are American.

Now I don't know the exact wording of minimum wage law, but I'm pretty sure if you hire an independent contractor through a 3rd party staffing company, let's say to clean houses. And then you set a fixed price on the service, say you will pay $20 for each house cleaned, knowing it takes 4 hours on average to clean a house. And then you let anyone who wants it take the job. This would be illegal.

So, I honestly don't know how mTurk is allowed to operate the way they do. American companies should not be able to hire American workers to perform labor at below minimum wage, just because they use an API to do it.

I'm willing to bet if someone was willing to spell it all out in front of the right AG or the right class action legal team that there would be significant settlements to be had.


From what I understand, most of the american turkers are stay-at-home moms. They have a family to cater to and various obligations that prevent them to pursue a full-time job. Mechanical Turk gives them the possibility to work anytime, at their own rhytm. 10mn there, 2 hours, early am, middle of the night. I'm not sure if there are jobs that can offer this flexibility.


I don't believe that working in fits and spurts is a written exception to the minimum wage law.

To be covered by the Federal minimum wage, one must be a "covered nonexempt" employee. There are two ways in which an employee can be covered by the law: "enterprise coverage" and "individual coverage." [1]

  Enterprise Coverage

  Employees who work for certain businesses or organizations (or "enterprises") are
  covered by the FLSA. These enterprises, which must have at least two employees, are:

    (1) those that have an annual dollar volume of sales or business done of at least
        $500,000
    (2) hospitals, businesses providing medical or nursing care for residents, schools and
        preschools, and government agencies

  Individual Coverage

  Even when there is no enterprise coverage, employees are protected by the FLSA if their
  work regularly involves them in commerce between States ("interstate commerce"). The FLSA
  covers individual workers who are "engaged in commerce or in the production of goods for
  commerce."

  Examples of employees who are involved in interstate commerce include those who: produce
  goods (such as a worker assembling components in a factory or a secretary typing letters
  in an office) that will be sent out of state, regularly make telephone calls to persons
  located in other States, handle records of interstate transactions, travel to other States
  on their jobs, and do janitorial work in buildings where goods are produced for shipment
  outside the State.
What I think that means is either Turkers are covered by FLSA if the HIT comes from a business which has more than $500k of annual sales volume.

Or Turkers are covered under FLSA because their work involves commerce between states. Because their work itself is literally commerce between states on its face -- the writen work product is sent over the Internet -- I don't see how you weasel out of that one.

I don't see how Turkers could be exempt from FLSA, but IANAL.

[1] - https://www.dol.gov/whd/regs/compliance/whdfs14.htm


Just check how much you can do in Mechanical Turk and you would find that is basically zero. It would be good to calculate what is the price of this work in other markets to know if this is fair trade, fair labor.


lots of companies do it. look at farm workers or car washes or -- allegedly -- amazon's very own warehouses. not to mention the overseas factories that build everything they sell.

there's a whole section of society that minimum wage laws simply don't apply to and everyone looks the other way while enjoying the benefits.

someone like bezos basically just enjoys complete non-accountability and even high praise and wealth for putting an api in front of literally everything he can think of, including illegal labor practices.


Amazon could bundle Turk with it's other AI efforts to automatically train AIs alongside Turk problems to eventually take over the task or only farm it out when the model's confidence is outside a particular threshold.


A lot of companies do that already, for machine learning dataset training.


It's a global platform for cheap human labor. I find it completely unsurprising that living off cheap labor alone would not result in a particularly good living standard, especially not in some of the most expensive locations in the world, and especially not when competing with cheap labor from across the globe.


I'm always torn when I see stories like this. On one hand I feel for someone making less than minimum wage doing a job, but on the other I realize that these people are competing with people who come from places without a minimum wage at all.

The same thing happens on freelancer sites. Jobs for pennies on the dollar of their worth are fought over by people barely making it in the US, and people who are enjoying a rather livable stream of income in other countries.

To me the answer is to tell yourself that it's not work but a hobby that happens to pay, and at least seek out work that pays minimum wage in your area, if that applies.

But easier said than done I'm sure.


> but on the other I realize that these people are competing with people who come from places without a minimum wage at all.

"Places", or "countries" might have low minimum wage compared to US or even below the average of world. But no minimum wage at all seems unlikely.

See https://en.wikipedia.org/wiki/List_of_minimum_wages_by_count...

I wonder if there is a 18+ check involved.

> To me the answer is to tell yourself that it's not work but a hobby that happens to pay, and at least seek out work that pays minimum wage in your area, if that applies.

But it isn't a hobby; it is paid; hence work.

From Wikipedia: "A Hobby is a regular activity that is done for enjoyment, typically during one's leisure time."

The type of labour on Amazon Turk is extremely repetitive just like (physical) hard labour. The goal also isn't pleasure, and the income isn't a gift; it is part of one's income (I wonder if it is being tracked though).

I also find the name Amazon Turk offensive. I am aware that the word Turk has multiple meanings, but in a good part of the 90s in Europe cheap labour and Turkish people went hand in hand. It was the kind of labour the native Europeans didn't want to do (e.g. garbagemen), it paid very badly.

Now we are at the next step of globalisation and because the competition goes via the Internet the lowest common denominator becomes standard. Which is very bad for those who are unemployed, underskilled, homeless etc in higher civilized countries where the standard of living is higher, but so is things like rent. Heck, I wouldn't even be able to pay my rent with Amazon Turk.

> The same thing happens on freelancer sites. Jobs for pennies on the dollar of their worth are fought over by people barely making it in the US, and people who are enjoying a rather livable stream of income in other countries.

Yes, and fake freelance like Uber and MLM.


I'm (oddly) glad someone else finds the name offensive. I know the history from the chess playing machine, but I found it felt more strongly tied to the meaning behind that in Turkish people. I just worried I was being overly sensitive and no one else would see it that way.

But I'd also say having a stated minimum wage, and having a relevant minimum wage are two different things. I come from a country on that list with a stated minimum wage of 1.70$ a day or about 22 cents an hour.

Not only is that incredibly low, I assure you no one is touring villages looking for hawkers with young helpers that aren't getting paid 1.79 a day, when the hawkers themselves can't ensure they're getting 1.79 every single day.

Ironically, it looks like mechanical Turk would actually meet the minimum wage in the country. And I'm sure the country is not alone there. So for someone who has no better source of income, I'm sure even after paying for an Internet cafe they'd come out making income that's livable.

I don't think that it's a bad thing that those wages aren't livable in a country where our hourly minimum wage exceeds the daily minimum wage.

That's why I'd say treat it like a hobby if you're in a country that's like the US.

I'm definitely not calling the work described as fun, but treat it as a hobby in the sense of treating it as something you do because you want to make a few dollars from the comfort of your computer (and for some reason don't want to try something that pays better in the long run like learning a skill, say... programming), not because you have to pay rent next month (again, situation permitting).

You have to remember, even in the US at minimum wage people still struggle with rent, so even if mechanical Turk did pay minimum wage per country, it'd still wouldn't guarantee financial security in many parts of the US


Thank you for your post and clarifications. They make a lot of sense to me.

I made a mistake in my post:

> in a good part of the 90s in Europe cheap labour and Turkish people went hand in hand

I meant to say the 20th century, not the 90s. It occurred from about '60s till '80s. I'm also glad I'm not the only one who finds the name offensive, and FWIW I'm not Turkish in any way. Nor do I resent being associated with Turkish people. However for it to change, two people wouldn't be enough. I also wonder if the name is a coincidence, or deliberate. If Amazon were a European company I'd expect the latter, but America doesn't have the same history with Turkey as Europe does.

As for hobby. I'd just call it what it is: "a badly paid job". One you'd replace ASAP if you could. You need to also take into account that one requires a computer which requires maintenance and is going to (partly) die at some point. Sure, internet bill is likely flat fee and paid already, but electricity is going to be higher.


I don't disagree with the negative connotations of the name, but it's not named after the Turkish people, but rather after The Turk, a chess-playing machine invented in the 18th century: https://en.wikipedia.org/wiki/Amazon_Mechanical_Turk#Overvie...


And they compete with people living in much cheaper prices. $5/hr isn't a living wage in the US, but it very well is in many parts of India. So there are many people who can well compete at these levels because they can live from it.


In my company I have my own image labeling team in Poland and I pay $4 per hour. I can go down to $2.5. Median hourly rate of amazon mechanical turk is supposedly $1.38[1]. My dataset is harder to label than ordinary images, so it takes a few hours to ramp up the labeller. I have been contemplating migrating to mechanical turk for a while. Anyone have some experience to share?

1. http://journals.sagepub.com/doi/full/10.1177/216770261246901...


Is it a major cost to your business? Would it be a large risk if things went badly?

Also, does your current setup have any problems (perhaps scaling)?

If the answers are no, yes, no then I'd not change a thing.

Otherwise perhaps look at using Turk for labeling and your working crew as reviewers. It may only take a small number of badly labeled images to cost more than you save.


you may want to try out Squadrun. Their quality is pretty high and they are typically faster and cheaper than MT.

https://squadrun.co/


It'll be interesting to watch AI start edging out these jobs. What an interesting general AI project. Instead of a Turk, there will be a machine inside..


That would be weird. Some of the tasks on there now are for labeling training data for AIs ...


Might be worth it if you have a super smart AI that is very slow to use its predictions to train a very fast highly specialised neural net.

Also, the whole thing makes me think of the original plot of The Matrix - the one where humans are used as co-processors rather than very inefficient organic batteries. The Wachowskis stated that at the time they thought people wouldn't understand the former, so they went with the latter. Today I can absolutely picture farms of people born in pods living in virtual reality where everyone has the equivalent of an AMT job and nobody finds it weird that you're paid to solve made-up problems because duh, everyone does that. Maybe at first 80% of people would work in some sort of management job so the machines can learn how to manage people and then gradually displace them.


No you misunderstand, this is horizontally scalable humanity. This is how you bootstrap training models.


Would their new slogan be Artificial Artificial Artificial intelligence?


That's almost certainly Amazon's endgame.


Don't know if this would really happen much, unless we are saturated with labelled datasets. They are used for labelling and not directly responsible for the actual end classficiation which is what AI is aiming to solve. In fact, AI needs labelling to work on these classficiations


classfic[i]ations

/Just a human doing a spellbot's job.


class[i]fic[i]ations

/Just another human doing a human's job doing a spellbot's job

Makes you wonder about the quality of the job done on MechanicalTurk.

Redoing supposedly done work is my worst nightmare.


Haha this is priceless. :-) Thanks


A bit of anecdotal insight: I have a relative who is psychologically incapable of finding a job due to fear of rejection, and will justify not applying for any job by considering how hard it would be to get a job. Quite literally he finds it more attractive to get a guaranteed minimum wage job than to apply and face possible rejection for a high paid job which he is qualified for.

I believe this same kind of pathological behavior is what's causing people (like described in the article) to stick with AMT jobs.

I wish I knew a way to break this vicious cycle :(


What a dystopian vibe. They were debating how long this type of work would be available, but didn't emphasize that ultimately it's a zero sum game.

Is anyone predicting when various jobs will fall to AI? I here about the 3 million truck drivers a lot. However I think some groups like radiologists are still underestimating the speed at which reading x-rays will become mostly a job of double checking computer interpretations.


If I close my eyes and imagine a world where Mechanical Turk doesn't exist, it's not clear to me how the people in the article are better off.


Just look away from the US. Turk is not available in Europe (although other systems are).


Shit job or no job. That is a question. And probably one should not ask Amazon for answer.


I would not call it "being paid".


I am confused, i checked most of the HITs and most of them are paying less than 1$ , is that true? will i work for 1 hour for 0.04$?




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