This comment really surprised me. I'm not in sales either but half my company operates a hundred percent on salesforce and I genuinely believe it's incredibly valuable. It's essentially like jira + GitHub for sales and marketing people.
And when your audience isn't capable of building their own tools that's all the more valuable especially if you want them to quickly ramp onto as they already know. Once they attained Total Domination, there blossomed a large amount of add-ons and consulting firms that specialize in implementing on their platform which locked in their network effect.
At the most basic level they just killed creating an opinionated ticketing system for the sales motion which is about as Mission critical as it gets to any B2B company's bottom line.
And when your audience isn't capable of building their own tools that's all the more valuable especially if you want them to quickly ramp onto as they already know. Once they attained Total Domination, there blossomed a large amount of add-ons and consulting firms that specialize in implementing on their platform which locked in their network effect.
At the most basic level they just killed creating an opinionated ticketing system for the sales motion which is about as Mission critical as it gets to any B2B company's bottom line.