1) For those who haven't followed the Chipotle crisis, apparently they were doing more ingredient prep in-store instead of at regional kitchen centers. That meant quality and cleanliness standards were not uniform. They say they have changed that policy.
2) It looks like mgmt. did not want to do a public information campaign because then you're telling people, who may not all know yet, that there's a problem. In other words, 1960's-style crisis mgmt. to "protect" their brand.
3) Also, the executives of Chipotle simply refuse to make top mgmt. changes and in fact are among the highest-paid executives in human history (according to the article.)
4) One store had serious "HR issues" with managers preying on underage part-time staff, resulting in a multi-million dollar payout. I'll leave it at that.
2) It looks like mgmt. did not want to do a public information campaign because then you're telling people, who may not all know yet, that there's a problem. In other words, 1960's-style crisis mgmt. to "protect" their brand.
3) Also, the executives of Chipotle simply refuse to make top mgmt. changes and in fact are among the highest-paid executives in human history (according to the article.)
4) One store had serious "HR issues" with managers preying on underage part-time staff, resulting in a multi-million dollar payout. I'll leave it at that.