The community has to take part in the culture to ensure it doesn't get corrupted too. The mods can't do everything.
Total side anecdote about this: I was at the airport check-in counter. At the only open counter was an obvious hoarder with many trash bags as carry ons asking all kinds of vague questions about if the TSA was going to take his stuff. The guy behind the counter kept answering his questions politely. I guess policy was never to tell a customer to get lost. This was taking a very long time, so a little old lady at the front of the line went over to him and told him to hurry it up. He looked a bit shocked and moved on. I guess companies are so scared of bad reviews or creating controversy that they indulge these people for as long as it takes and it's up to the other customers to put a stop to it.
Total side anecdote about this: I was at the airport check-in counter. At the only open counter was an obvious hoarder with many trash bags as carry ons asking all kinds of vague questions about if the TSA was going to take his stuff. The guy behind the counter kept answering his questions politely. I guess policy was never to tell a customer to get lost. This was taking a very long time, so a little old lady at the front of the line went over to him and told him to hurry it up. He looked a bit shocked and moved on. I guess companies are so scared of bad reviews or creating controversy that they indulge these people for as long as it takes and it's up to the other customers to put a stop to it.