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Legendary Apple Engineer Gets Rejected for Genius Bar Job (businessinsider.com.au)
113 points by pavornyoh on Sept 5, 2016 | hide | past | favorite | 119 comments



It goes the other way too. The older I get, the less inclined I am to work for any company. I just no longer believe in really any corporate mission. I'm not inclined to work hard for anyone except me. Most companies seem to be doing things that are either uninteresting or trivial or silly.

I was super ambitious and worked super hard for other people when I was younger and now why the heck should I do that for some other company?


Funny, the older I get, and the more businesses I become involved with - the more I realize that even the silliest, most trivial problem on the outside takes relentless execution and talent to make successful.

With age, came the wisdom that I am best when supported by a team of people who take up the fight alongside me. The challenge then, becomes to inspire, reward and treat my collaborators with the respect and dignity that they deserve.


When I was younger, I felt very beholden to my bosses. I felt that they could ruin my life at their whim, by firing me, or writing a terrible recommendation for grad school.

Fast forward a few years and I realize that I can "work for myself" even within a larger organization. Even within an org, the reason I am there can be for my own interests and learning. If they become misaligned, I'll leave.


I have wanted to run an experiment of famous programmers or computer scientists applying to jobs at Google/Facebook/Etc (under an assumed identity) and seeing if they get rejected. My hypothesis is that there would be several notable rejections.

Unfortunately, I do not not anyone well enough to conduct this experiment.


(Tedious disclaimer: my opinion only, not speaking for anybody else. I'm an SRE at Google.)

We expect and accept a high false-negative rate. Our interview process is optimised for zero false-positives at the cost of many false-negatives. This is a deliberate choice. So yes, I would expect to see a significant rate of rejections of people who are clearly qualified.

The sort of people that we want to hire are likely to come back for another try anyway, and the long-term effect of this process seems to be doing what it was supposed to.


I've often heard this, and it seems a poor excuse for a terrible interview process/terrible hiring figures. Why do you not try to improve your interview process to lower the false-negative rate? Doing so in an intelligent way need not raise the false-positives rate (unless you somehow believe that the interview process is already perfected by Google...)


They definitely try their best to give every candidate as fair a shot as possible, but there's always going to be error. It becomes a question of what type of error hurts more, accidentally rejecting someone who's qualified or accepting someone who isn't. They reasonably believe the latter is significantly more dangerous.


I am not allowed to share our data with you about how well the process is performing.

But I would like to point out that of the two of us, only the one who doesn't know is suggesting that we have "terrible hiring figures" or a "terrible interview process".


Disclaimer (or, using less of a humblebrag, "my claim"): I'm a former Google engineering manager.

I was hired when getting into Google was arguably more difficult than it is now (2007). During my years at Google, I conducted hundreds of interviews and managed dozens of engineers at Google. I left of my own accord, in case there's any temptation to question that.

In my personal experience, the high false-negative rate in exchange for hiring only the best people is a myth that perdures from the early times. It's also a great morale booster for those who need to feel part of a select elite.

I had the pleasure to work with many exceptional people at Google and I learned more from them that I could have ever dreamt. As the organization grew to tens of thousands of engineers, I've also worked with many who are definitely not the cream of the crop. Same for management (proof: they hired me). And sadly saw very talented people rejected for stupid reasons because they just couldn't, or didn't want to fit into a mold.

Of course, you'll point out, this is just anecdotal data, and you have internal, non-shareable data that proves you right and we just have to believe you because you're currently an SRE at Google.

My point is that bringing a tired, cold argument about false negatives sounds elitist and inconsiderate. It's obvious that discrimination has taken place that has affected a fellow engineer and human being. I would be amazed to be helped at an Apple Store by such a talented individual. I would love to chat with him about his past work and share war stories of he had some time.

Your comment and posterior response smack me of elitism and lack of sympathy and tact.

It's a ruthless industry but we need not be.


Since you're posting from a throwaway account (149 days old with no prior comments): please email me your old @google.com username. Mine is the obvious one. I'll happily add a confirmation to this thread when I get it, it only takes a moment to check.

Yes, there are many things I just can't share, and the only data point you can get in that area is my own opinion. How much value you place on that is up to you; I'm giving you the only thing I can. If that is of no value to you, you're free to discount it. I freely acknowledge that I can't prove you wrong. The only alternative I have is to say nothing at all, which is what I usually do. If you would prefer to have no input from people like me at all, by all means say so.

> It's obvious that discrimination has taken place that has affected a fellow engineer and human being.

I would like to make it clear that I am responding only to the comment I responded to, which raised a very specific question that I could answer. I do not feel that I have any basis to comment on the original article; please do not associate what I am saying with that.


> Since you're posting from a throwaway account (149 days old with no prior comments)

I just didn't find it necessary to comment on anything until I saw your comment yesterday. And, honestly, I don't see any reason why I should disclose my identity to you.

I don't know how long you've been at Google, and I don't know what culture you're drinking from. At my Google we tried to listen carefully and respect opinions and arguments without regard to who issued the opinion. Doubting a person's background just because they are presenting conflicting arguments wasn't part of the Google I worked at.

It's ok to be proud of one's company, but it's dangerous to bask on reflected glory and put oneself above others based on that. Ego is a reason killer.


I find this comment even more disturbing than your first one.

What he said was fully reasonable, why do you doubt his ex-affiliation?


Hi, downvoters who aren't commenting.

What exactly is your objection to this post?


I didn't downvote, but I'll take a shot at answering. Your post had a touch of condescension, sort of: "well I work at Google and you don't, so I obviously know better than you ...".

Kind of reminds me of this HN comment and rejoinder: https://news.ycombinator.com/item?id=35079

   Did you win the Putnam?

   Yes, I did.
You generally don't know the history of the people you're interacting with here on HN, so it's not always appropriate to act so smug about where you work.


That thread is amazing. My favorite part is the inventors of Tarsnap and Dropbox basically saying to each other, "oh hey, I'm working on the same thing as you!"


That's a bit of a mischaracterization. Drew said that he was working on the same thing as me; I didn't respond, because my response would have been "no, you're not; I'm building a secure backup tool" and I didn't want to antagonize people any further.


I am also a googler, and the attitude you had definitely felt weird to me. Since you asked for a proof before from another googler / xgoogler, here is mine:

echo "Your Manager Name Here" > file; shasum file b8de53741d9e64711d4f47dd3a409230fc242fac

I made 30+ interviews before i got bored, for the reasons explained by ludable@. That's a personal choice, but i didn't buy much into asking useless and weird data structure questions. The attitude interviewers had wrt the "false negative" was also really artificial, and also felt elitist. You could really feel that when interviewers were thinking of/discussing new questions, and you could feel how "proud" they were when they found something not even remotely relevant to their day to day job.

I have been at google more than you have, that might be a factor in my thoughts, too.


Basically "just take my word for it, I'm at Google".


Would you prefer that I not participate at all?


We expect and accept a high false-negative rate. Our commenting system is optimised for zero false-positives at the cost of many false-negatives. This is a deliberate choice. So yes, I would expect to see a significant dropout of commenters who are clearly qualified.

The sort of people that we want to comment are likely to come back for another try anyway, and the long-term effect of this process seems to be doing what it was supposed to.


No, but you need to be aware when you are defending your employer that you are obviously a biased participant in the conversation, and people will generally look at you as such. (Not disclosing where you work isn't a good idea either, it's blatantly obvious and easy to identify biased discussion members.)

And you therefore need to focus on things you can clearly demonstrate and/or prove. Which is good advice for all discussion, really, but especially when people are going to be evaluating your commentary with more skepticism.

If you know someone is wrong due to confidential data, there's a couple ways of tackling that. Saying you know they're wrong because of info they can't see is generally not a productive way to correct someone, because nobody can really be sure you're being honest, or see what you mean. You will change no opinions with that approach. However, you may be able to use public data to at least demonstrate that someone is probably wrong.

Quality of candidates and success of hiring practices tends to be pretty subjective, mind you, and it's going to be hard to provide hard evidence of it. Long term success of a company would probably be the best metric. (Of course, which Google has in spades.) Though the counter to that would be many of their more recent stumbles that show that trend may be coming to an end.

As an additional question, apart from the rest of my comment: You've said you're an SRE. Do you have a hand in hiring at Google, perhaps for a team under your management?


    > Of course, which Google has in spades.
Or do they? The vast majority of their income still is from the search business alone.

http://www.investopedia.com/articles/investing/020515/busine...


> over 77% – or just over $52 billion – came from Google’s own websites.

That includes gmail, youtube, etc, not just search.

A further breakdown would be interesting though, AFAIK the still pay mozilla a bucket load to use google as the default search, so I'd say search alone was a significant portion of this.


That is ad revenue. You also need to add top the AdSense revenue in the next paragraph, the first one is just AdWords and search advertising.

The Mozilla deal ended some time ago. That is how we got here: http://arstechnica.com/business/2016/07/recode-mozilla-could...


> Revenue from AdSense advertising made up 23 percent – or $15 billion – of Google’s total 2015 ad revenue.

So 23% + some portion of 77%. Still not the vast majority.


Not "some portion". As I told you, that first part is all ad revenue.

From the article:

- 75 billion revenue total

- 52 billion "AdWords and Search Advertising"

- 15 billion AdSense

So yes - the vast majority came from the ad business:

15+52=67 billion (90%) from the ad business, that leaves just 8 billion from all other businesses.

"came from Google’s own websites" - that was traffic, it still was ad revenue! With that ad revenue they created free content websites like Youtube. But what pays for Youtube are Google's ads. It is ad revenue. Creating a huge free video site over the years when you have billions to subsidize it is not a sign of superior business intelligence in my opinion.


> So yes - the vast majority came from the ad business:

I never disagreed with that. Originally you said:

> Or do they? The vast majority of their income still is from the search business alone.

This is very different, their search business is a subset of their add business.


Oh damn, I meant "ad business". My mind is getting old. Too late for edits of the original comment.


Downvoting is a form of feedback. If you are participating, then hopefully you are open to the idea that people could give you negative feedback. You can still participate, but if you keep participating in the same way, then I'm guessing you'll continue to get downvoted.

(I didn't downvote you)


Oh, I can play this game too: Why don't we make software without bugs? if you do software in an intelligent way there's no need to create bugs.

Of course everyone strives for better processes —at the end of the day, that means more revenue— is just that those problems seem easier to solve from the outside.


As an extreme example: NASA has done a pretty good job of making software without bugs [1].

    Consider these stats : the last three versions of the program — each
    420,000 lines long — had just one error each. The last 11 versions
    of this software had a total of 17 errors. Commercial programs of
    equivalent complexity would have 5,000 errors.
[1] https://www.fastcompany.com/28121/they-write-right-stuff


I wouldn't be surprised if NASA had a different definition of "error" than a typical "bug" in commercial software. My video player plays every single mpeg/avi/mkv I through at it. Yet it has dozens if not hundreds of serious bugs. I just doubt those bugs fall under the NASA's definition of "error".


Keep going, why don't we all write software the way NASA does?

(Also, it's just an analogy. I think perfect hiring would be much harder than bug free software).


Because companies are interested in profit; not top-quality software.

Anyone who tells you differently is deluded or lying.


That's why it's an extreme example.

I don't know if it's possible for anyone to answer this question but: does any organisation have a hiring process that's 5000:1 better than the average equivalent, like NASA's 5000:1 software defect rate?


This explanation summarizes why tech companies lack diversity. Sampling bias at its best. This logic is a smart persons way of saying you only want to hire people similar to those you've already hired.


All I am free to say about this is that we look hard at diversity issues in hiring and put a lot of effort into eliminating them, and that I personally believe we do a better job of stamping this out than any other company I have worked for in my career. I suspect, but cannot prove, that our process gives better diversity results than most of the ideas which are "popular" on HN at present.

I do some work on this personally. I'm just not allowed to discuss the details at present.

(The reasons why I'm not allowed to discuss this are due to tedious bureaucracy, not anything interesting. I have tried to get that changed, but it would require more effort than I am willing to expend on a problem that will go away in time.)


I perform a lot of data analysis and separately I've been involved in hiring decisions. I've seen two common issues: 1) humans make decisions based on statistically insignificant sample sizes 2) we are incapable of identifying our biases without data.

Even when large organization do look at the data, they are reluctant to share it, even internally. I applaud your efforts and hope are tracking the results.


It shouldn't be very hard to do well in diversity, however you choose to define it.

For instance, say you notice your workforce is strongly biased against one population group, like female software engineers [1].

In that case:

a) Set a target for the proportion of female software engineers you want to hire.

b) Stop hiring male engineers at the point where hiring more would make you miss your female-engineer target.

c) Keep hiring only female engineers until you hit your target.

In principle, that might cause some concern among male engineers who could feel discriminated against.

In practice however, google and all other tech companies are already employing that process, except they do so informally (one hopes) and the groups they hire for are not the ones usually included in "diversity"- for instance, according to [1] 72% of tech workers at google are male, vs 50% ish in the general population.

Additionally, when it comes to google specifically, recruiters are supposed to actively go after "the best", so it shouldn't be a problem for that company in particular to go after the best female people.

In fact, that google targets its hires and yet it ends up with a strong bias towards a specific kind of engineer is a very good example of how not to do diversity.

[1] http://www.theverge.com/2015/8/20/9179853/tech-diversity-sco...


>>> when it comes to google specifically, recruiters are supposed to actively go after "the best", so it shouldn't be a problem for that company in particular to go after the best female people.

The problem with your idea is that it's illegal and a law suit waiting to happen.

You simply can't hire someone because of their sex.


>> The problem with your idea is that it's illegal and a law suit waiting to happen.

Also btw- "my idea" is not mine at all. It's the method of gender (and also race etc) quotas, already utilised in some countries.

Those are also countries that have very strict regulations about gender (etc) discrimination so it's perfectly possible to have legislation that hinders discrimination and supports equal treatment at the same time.


Quotas may very well be legal, hiring someone specifically to fill those quotas is not, as that is discrimination.

Think about it, if it was that easy, why aren't these tech giants already doing it?


Because they don't care about diversity. That's what I'm saying.


I don't think that's true.

Why are they even publishing these numbers then? Even when it's not helping their image.


But that's what companies do already. They hire women and men in different roles.


Not deliberately. They simply hire the best person for the job at a particular job opening. For whatever reason, the majority is of a particular gender.


>> Not deliberately.

Yes, deliberately. The fact there's inequality in the distribution, when there is no good reason for it is evidence of some sort of bias in the selection process.

>> For whatever reason, the majority is of a particular gender.

For the reason that there is inequality between the two genders in society. You don't need to grasp for metaphysical explanations when you already know the two genders are treated differently in employment (as in many other matters).


>>> Yes, deliberately. The fact there's inequality in the distribution, when there is no good reason for it is evidence of some sort of bias in the selection process.

If it's unconscious bias, it's not deliberate. And it's much more than just selection bias, it's also a cultural/social issue. It happens way before someone enters the workforce.

>>> For the reason that there is inequality between the two genders in society.

I'm not denying that.


>> If it's unconscious bias, it's not deliberate.

The bias might be unconscious, but the tendency to avoid hiring people from a certain group is entirely conscious. The person subject to the bias will find a way to rationalise and therefore justify their tendency to hire fewer of that group- "in my experience, most A candidates are not fit for the role" or "maybe group A is just not very good at this role because of human evolution" etc.

>> It happens way before someone enters the workforce.

It's 2016. That excuse -the whole "it's society's fault"- died sometime last century, when society's attention was drawn to the issues of gender inequality for the first time. We all know there are issues, we all know to keep an eye out for them- those of use who care about that sort of thing anyway.

As to the tech companies in particular, they don't have much of an excuse because the lack of diversity in their workplaces has often been pointed out.


>>> The bias might be unconscious, but the tendency to avoid hiring people from a certain group is entirely conscious

That statement doesn't make sense. Avoiding to hire people from a certain group is bias by definition. How can it be unconscious and conscious at the same time?

>>> It's 2016. That excuse -the whole "it's society's fault"- died sometime last century

What are you talking about, there's absolutely a cultural and societal element here.

>>> those of use who care about that sort of thing anyway

Oh get off your high horse. Some of us just don't recommend breaking the law to fix this.

Your solution to tech diversity is overly simplistic and unhelpful. Not to mention sexist and ILLEGAL.

At best, it would solve equality of outcome, but not equality of opportunity. Women might still be discriminated against during interviews, but "that's OK because we filled our quota for this year" ?! How is that fixing the problem?

Just curious, would you ask other industries to do the same and implement these quota requirements? Would you impose that sewage workers reach 50% gender parity?


You're yelling ("ILLEGAL") and getting into personal comments ("get off your high horse"). I'm not interested in discussing any further.


What's the point of such forced diversity? Diversity of gender or race doesn't promote diversity of ideas.


Do you mean to say that diversity of ideas is promoted by hiring the same kind of dude in the same kind of role all the time?

Besides, "diversity of ideas" is not the point. There is no such thing in the industry anyway (see "Uber for X" or "Facebook for Y" etc). The point of what I suggest above, essentialy imposing a quota to "help" companies hire more of the kind of people they currently don't, is to give more opportunities to those groups, not to help companies increase their bottom line.

Because increasing companies' bottom line is a goal of companies, not a goal of society. Society must ensure that all its members are treated fairly and have equal opportunities (an opinion, of course and you may disagree). Whether company Z makes a few more bucks or not is of no consequence, as long as the whole community prospers together.

And there's no way for the whole community to prosper together when half of it (at best) is traditionally excluded from the best paid jobs.

Edit: also, from my POV as a soft eng, the idea of using only half of your resources (in this case, people) because you are unwilling to challenge some centuries-old tradition that says the other half is not as good, is bloody stupid and very, very inefficient. It's up there with forcing left-handed kids to learn to write with their right hand because the left one is "bad". Or something.


Why are you optimizing for zero false-positives? That's what I'd expect from an early startup, where every employee is critical, not from a large company.


My assumption would be that Google has a continuous stream of high-quality applicants to choose from, so they don't really lose much with false negatives, because they will simply end up hiring a different qualified candidate for the position. Every false positive on the other hand brings down the overall quality of their workforce.


Part of the company culture is that we value always being able to expect that everybody you encounter is a strong engineer who will do sensible things when presented with data.

You never go into an encounter with a new person or team being unsure of whether they're going to be difficult. You never have to avoid dealing with "that guy". You get to trust everybody that you meet.

It doesn't just improve overall quality, it makes it a better place to work. Good engineers are happier in this environment, and there is pretty near universal agreement from people who have experienced the results that this is a thing worth preserving.

There are plenty of things about the hiring process which get enthusiastic internal debate, criticism, and data-driven analysis. This is not one of them. This is a thing which we really like.

(Full disclosure: I have gone through the interview process twice, failed the first time, passed the second.)


You can get all the same benefits by firing people who don't work out. Optimizing for zero false positives mean you miss a lot of people who would have been great but were rejected in the name of zero false-positives. Startups can't handle having someone bad be hired early on, because even if they're fired later they've still done a lot of damage. Big companies don't have to worry about that.


What exactly do they lose by doing this? I doubt they have a shortage of applicants.


> What exactly do they lose by doing this?

A huge amount of time/energy/money wasted in interviewing way too many people in a way too deep recruiting process.


The point is that google is trying to hire "only the best". Let's say that "the best" are 1% of applicants (to make it simple).

Now, imagine that google's interview process, optimised to reduce the false positive rate [1] to 0% as it purportedly is, rejects 10% of applicants that should be hired (i.e. it has a 10% "false negative rate").

How would you guarantee that this rejected 10% does not include the 1% that are "the best"? You can't find out because you've already ditched them, so you can't exactly compare them to the ones you hired. You can find out which of the ones you hired are "the best" but only compared to your other hires. There's no guarantee that you don't end up hiring mediocre people, just by consistently failing to hire the actual best every time.

How likely is it that you'll ditch the 1% by chance? If you consistently reject 10% of candidates you actually should hire, then it's one out of ten, I'd say.

So it depends on how high is google's "false negative rate". If it's as high as 50% they may well end up rejecting half of the people they're trying to hire. The google SRE user above mentions "many false-negatives". That sounds like worse than 50%.

So, to answer your question with another question: what happens if you consistently miss most of the group you are trying to hire, week after week?

_______________________

[1] Normally people look at true positive rate and true negative rate, the former being the proportion of all positive results that are correct, and accordingly for the latter. "False positive" is just the complement of "true positive".

Also, note that a process may have a high TPR and high TNR at the same time, so a high TNR on its own is no guarantee of a good-quality process.


> The sort of people that we want to hire are likely to come back for another try anyway

Starry-eyed kids with no sense of ownership to root them anywhere else, always ready to study and jump ship every 6 months? :p


I say that false positives in recruitment are quite bad for any company, not just Google. But I don't agree on how Google (and others) go about preventing false positives.

If Google is so worried about false positives, why don't they just ask much harder questions in interviews ?

If the hard questions are solved, Google should proceed for recruitment and reject otherwise. No candidate feels puzzled by a rejection, since they know they failed too.

I'd say the questions used by Google can be solved (or expect to be solved) by most of the CS grads coming out of top 50 world's universities and also various coding competitions/ top coder etc. The fact is that the output of those universities far exceeds what Google wants to recruit in a year. Yet Google complains on not finding enough talent !

Please learn to convert the false negatives to clear cut negatives while also preventing false positives.

Why does Google set up multi-layered committees post interview to gloss over the interview discussions (actual interviewers not included) and then take decisions based on some fuzzy undisclosed logic ?


Thanks for the response. From the replies, it is evident that this subject touches some raw nerves!

I wanted to run that small experiment as a way of showing that the shortage of engineers is overstated (a common refrain in the H1-B visa debates). I am not sure if Google is one of the companies that says they can't find qualified engineers. Many peer companies to Google do say that. Having a very high false negative rate is something that should be taken into account with the current visa debates.


>> Our interview process is optimised for zero false-positives at the cost of many false-negatives.

Why are false positives worse than false negatives? Optimising for either exclusively sounds like a very good way to fill up with mediocre people: either you miss too many of the best (what you do), or you hit too many of the worst (what you try to avoid doing).

Of course, there's no hard-and-fast rule about the quality of a hire. You can hope to have zero false-positives, but you can't really count on it.

What you should aim to optimise is the ratio of the people you really wanted to hire over the people you actually hired. This would allow you to improve the quality of your hires over time so that it approaches the high point of some measure of goodness.

Realistically speaking, that's the best result you can expect to achieve. Any tactic that purports to give a better outcome (zero false negatives? Really?) should be regarded with suspicion.


That just makes Google sound risk averse. Given some of their business models and decisions over the last 5 years, I don't think that's the case. Given the quality of those products over the last 5 years, I might be inclined to question the nature and/or quality of the engineers being hired. Or maybe it's further up the ladder?


Save your time - we already know reputation and pedigree sometimes get in the way of the best decisions being made.

Srinivasa Ramanujan was dismissed as unqualified many times, as was Michael Faraday, and many others.


I know one case of a hacker turned down by Google a few years before he became a big name, back before their IPO. It happens.


As some one in their 40's I'm really hoping this situation will improve.

One bad thing is there does not seem to be much social stigma against this kind of discrimination. You could engage in it, talk about it with friends, and probably not raise a eyebrow.


If this is a worry, you might wish to consider starting your own business.

Take control of your life rather than just let it happen to you.


I did that. Then I fond out I'm terrible at business - because I don't want to sell anyone anything. I don't want to "network" to try to push products or services to people. Note that I'm pretty social, I have no problem at all with presenting (in fact I love it) and talking to people (quite the opposite). I just don't want to do it for the purpose of extracting payment and pushing products or services.

I think your advice is good only for some very few people. You also forget that the vast majority of businesses fails. Would you give somebody investment advice in an investment product known to get you big losses? Because that's what this is, even aside from personal suitability.

Not to mention this: What happened to specialization? one of THE keys of human success. But these days everybody is expected to savvy at business, finance, long-term planning (privately financed pensions), investment. I claim the world would be much better off if people were not being forced into things they are neither good at nor like doing. I think corporations or smaller options to work together in a group (firms, but also NGOs and other organizations) where a huge step forward. Now whenever somebody fears (and for good reasons) they might not find a place in an organization they are told that going it alone is the way to go. No it isn't. Those developments IMHO are a step backwards in human development.

.

The one thing I do like about seeing people try to start their own is because often they will become reasonable and good human beings. I've seen successful and smug high-level employees who think when people are not successful it's just their own fault for the most part. Then they try to start their own business, very confidently. When they were in an important place in the hierarchy of the corporation everybody wanted to talk to them! Evidently, they were important and popular human beings.

Every single one of those guys came down to earth within the first three years of their business. I've had people that I already had almost given up on, talking to them became more and more painful, become very nice and reasonable people again. Going out on your own sure helps getting in touch with reality, so there's that.

I know several people with the business finally going quite well now - but oh my god are they close to burnout. On the other hand, visiting them and talking to them now is fun again, they are back to seeing themselves as mere mortals.


Just for the sake of discussion, and because I'm curious, I would like to ask about the other side of things. If these companies are more interested in hiring younger people, isn't that giving the potential experience to less experienced / younger folks, giving them a better trajectory for their future?


On face value this story seems ironic, but there’s a lot of questions in my mind. What is the skill set overlap between an Apple engineer and an Apple genius? Although Mr. Scheinberg’s experience may be useful in addressing technical issues, would a retired engineer be able to comfortably transition to a customer service role at Apple?


There is no required skill set for the Genius bar job, it's a very entry level support job.

Apple releases zero of it's internal support documentation, so there pretty much can be no applicant with experience unless they previously worked in an Apple support position, which surely is a very low percentage of people they hire for these positions.


There may be no required technical skill set, but you better bring some rather advanced people skills (Not really sales skills, nobody at an Apple store works on commission). From what I've seen, the job looks quite demanding in terms of customer interaction; I don't know JK Scheinberg to judge how he would do on this, but putting it all down to age discrimination seems to be jumping to conclusions a bit.


My local Apple store has a bunch of older people working in the store. They are often just as knowledgeable as the younger kids running around, and have all kinds of cool stories to tell about how things "used to be done".

I actually prefer to work with one of the older people when making my purchase because I don't feel nearly as rushed and it seems to me to be a lot more personal...


Marketers have been falling over themselves to get a piece of the 14-24yo market.

Um, hello... the biggest market with the most disposable income (and growing bigger every year) is in the >45 segment.

Companies that don't refocus their efforts on this segment won't survive the next 5-10yrs IMHO.


To play devil's advocate, the difference between these two groups is not just their disposable income, it is their buying habits. The habits of 14-24 year olds are far less set than those of the older generations.

If you look at life time value, hooking a 14 year old on your brand (of soda, chips, shampoo, whatever) has high LTV, whereas a 45 year old will just plain buy less X.

Of course it does depend on your market. I bet the luxury car market ignores the 14-24 year olds.


Sure, back when industries weren't on an endless cycle of cost cutting and when consumers (esp. 14-24yo) actually had an attention span, LTV was something marketers could rely on. Today the younger the consumer, the more fickle which equates to no loyalty and endless churn.


You could be a great engineer but horrible in sales, or dealing with troubled customers like in this case.

Just because companies have the ability to discriminate you, does not mean you can accuse them of age discrimination that is based on your prejudices, not on reality.


So, how is he chatting with people who may know irritating little about their iPhones etc? What are his people skills like?


So? It's a sales job, not an engineering job.


The Genius Bar is tech support, not sales.


Ive seen a older sales people in some Apple stores. A good sales manager knows customers relate to people their own age.


I don't want that. I want sales people who are smart, know the products inside and out, and do not lie.


The last point is at odds with actually selling you Chinese phones and laptops in a fancy case...


Do american interviewers actually say, entirely unqualified, "we'll be in touch", and then never actually send ANY follow-up?


Weird, the text is an inch wide. Given that the three inches of whitespace on either side of the text haven't changed width, I guess we know which part of their site Business Insider think is most important.


Besides the sanctity of old people as a reliable voting block, why is age discrimination a problem? If companies are stupid enough to not hire good candidates, or under pay the ones they do hire, then they'll lose out against the better companies that don't do those things.

Plus, it's my understanding[1] that it's not discrimination to refuse to hire someone for being "too young" or "too inexperienced". How is that not discrimination if the bright eyed youngster is equally qualified?

[1]: If there's someone with the appropriate legal background, please correct me if I'm wrong.


For the same other forms of hiring discrimination are a problem. The market doesn't solve every problem. For groups that are significant minorities within a candidate population, discrimination in hiring is unlikely to lead to a severe enough shortage of good workers to outweigh the unthinking unfairness of explicit or implicit discrimination. Further, if _no_ companies are hiring a certain group of people, then there will be no impact at all. In any case, it's morally wrong, regardless of market impact.

Refusing to hire people who are "too young" is also a problem, but it's far, far less common. Discrimination against qualified candidates for being "too old" is extremely common. Typically we would want to focus on the bigger problems first, but obviously attempts to bring age discrimination problems to light will probably help at both ends of the spectrum.


I think your argument that discriminatory companies will lose out to companies willing to hire more broadly is flawed for a few reasons:

1. Markets are not perfectly efficient. If Apple decided not to hire female engineers they wouldn't immediately be overtaken by another company that can use access to a larger labor pool as a decisive advantage. Even if this would be a disadvantage because other companies would hire women, they might still win due to other advantages.

2. Often the same prejudice that affects hiring is held by the customers. If a restaurant in a racist community refuses to hire minorty workers, they might do better than other restaurants. This makes it even more important to enforce fair hiring practices judicially.


Market forces work with rational actors, assuming the difference between the rational act and the irrational act are large enough. Discrimination is inherently irrational, but it's pernicious because the effects on the company aren't nearly as big as the effects on the discriminated person. And in some cases, discrimination may be beneficial to the bottom line if every company does it, like redlining in the 1960's or high interest rates for black people in the 2000's.

As to why it's a problem? Because we want everyone to get a fair deal.

If you need an argument beyond the moral one, or the one about what sort of country do you want to live in, how about because economic growth at the macro level tends to increase when barriers to employment, capital and other resources are decreased.

Since we know that discrimination is irrational, laws aimed at preventing discrimination as a barrier to employment and capital serve to increase economic prosperity at the cost of reducing what you correctly characterise as stupid behavior.


>why is age discrimination a problem?

1). Same thing that's wrong with racial discrimination and LGBT discrimination, etc.

2). It's illegal.

3). It's stupid and hurts our economy by making it less efficient.

4). Reverse age discrimination: This is wrong and inefficient also, but unfortunately legal. If you face this it's highly annoying but there are strategies to work around it. It might require changing jobs but you can usually find someone who appreciates your talent if it is truly something special.


> 1). Same thing that's wrong with racial discrimination and LGBT discrimination, etc.

Honestly I think those laws are all bullshit too. If people want to be racist assholes they're going to do it anyway and all this does is create work for lawyers. Vote with your minds and wallets and go work for places that treat people fairly and shop at places that do the same.

> 2). It's illegal.

That's not a valid reason as to whether something is a problem. At one point it was illegal for woman and blacks to vote, did that make it "good" to have those laws?

> 3). It's stupid and hurts our economy by making it less efficient.

The government's track record of making anything more efficient through legislation is effectively zero.

> 4). Reverse age discrimination: This is wrong and inefficient also, but unfortunately legal. If you face this it's highly annoying but there are strategies to work around it. It might require changing jobs but you can usually find someone who appreciates your talent if it is truly something special.

If that's acceptable remediation for young people faced with the same issue in reverse, why do those other classes you mention need special treatment? Why can't gays, minorities, and old people "work around it"?


  why is age discrimination a problem?
I for one expect to become old at some point.


> I for one expect to become old at some point.

So what? You're scared people won't think you can keep up with those young whippersnappers so you need the government to step in?

Those same rules would be the ones that held you back when you were younger because companies would be forced to hire, or not fire, incompetent old people. Or is this like a tiered system you feel you've paid your dues, having passed that stage of your life where you're classified as "young", and now want to reap the rewards the old people have been dangling in front of you?


All of your assumptions are wrong and ironically, ignorant probably due to your lack of experience.

Rest assured most people only want fair treatment based on merit. Anyone looking for some kind of rest and vest treatment or tenure based security is wrong and that's not what age discrimination is about.

As for the young, if you have truly special talents I know many companies who wouldn't care if you're just out of highschool.


Discrimination law doesn't protect incompetent people, Incompetence is always a reason to fire someone, and inability to do the job is always a reason to not hire someone. It only protects competent people from incompetent racist, agist, sexist or other discriminatory idiots.


> Discrimination law doesn't protect incompetent people, Incompetence is always a reason to fire someone, and inability to do the job is always a reason to not hire someone.

Sure they do. The threat of a discrimination lawsuit has a non-zero price tag and documenting evidence of incompetence, to present if you do get sued, is an added cost as well.

> It only protects competent people from incompetent racist, agist, sexist or other discriminatory idiots.

And it increases the overall cost of everything for the vast majority of us that aren't racist, ageist, sexist or other discriminatory idiots.


if you believe the vast majority of people don't ever discriminate, then, setting aside the issue of systemic discrimination, by all means cite some studies to that effect.

I can cite studies that show significant differences for gendered names, for african american names, and, just because this is aging we are talking about here, here's just one study on job applicants of different ages https://www.ncbi.nlm.nih.gov/pubmed/10724770

That's not to mention things like implicit association tests that show evidence of unconscious bias.

https://implicit.harvard.edu/implicit/


Age discrimination laws (or really ant discrimination laws) are not about being fired or not hired because of incompetence or inability.

Companies are perfectly free to not hire someone because they can't do the work.


No HR team has ever been successful at finding out applicant's merit before actually test driving them, much less compare them. Especially for something as iffy as sales.

At best they maybe filter out total incompetence. This was clearly not the case this time.


Work-sample testing was applied to sales roles long before it was applied to engineering roles.


ant -> anti?


Our experience with other forms of discrimination show that the markets do not correct this way.


"why is age discrimination a problem?"

In my opinion, people get used to everything, bad times and good times. People that have been fortunate enough become entitled to it and believe the world needs to sustain their lifestyle forever, if necessary by law.

I was extremely lucky in my twenties and could earn as much as an experienced professional at the end of his career. I was educated, young and brilliant,tall and attractive, traveled person who speak several languages and hard working who dominated the new technologies.

This was something like a dream, not possible before technology made it a reality for me to compete with old people.

You simply get used to the lifestyle and believe it is normal. But as you get older of course if companies could replace you with young people, they will. This fact that you loved when you were young and benefited you, now looks like a treat to your lifestyle.

I continue being lucky(and I have my own business), but I have seen people make assumptions about their luck being eternal, with bad consequences.

Like football players or film actors that could earn tens of millions of dollars in a year. Instead of realizing how lucky they have been they start believing they deserve it. When they stop playing sports or a famous actress is replaced with someone younger, they get depressed, become drug or alcohol addicts...


I don't want to work for someone who doesn't want me. Why should I give my valuable time and expertise to make someone who doesn't like me rich?

No way.


Could also be easily a case of being overly qualified of them not even taking the application seriously because if some one sent a CV that looks like his to any entry level tech support / sales support position they would most likely assume it's a gag.

Overall hiring overqualified people is a problem, they might never be happy and they can easily undermine the structure of a company even unintentionally.

This is like hiring some one like Wozniak to do entry level programming at a company hell undermine everyone from the team leader upto the CTO just for being who he is.


Age discrimination and not hiring "overqualified" people are overlapping problems. Older people can often be described as overqualified.

It's also unclear whether being overqualified is actually a problem, which you assumed as true. See for example

https://hbr.org/2010/12/the-myth-of-the-overqualified-worker

> research shows that overqualified workers tend to perform better than other employees, and they don’t quit any sooner.


Again age discrimination is also something easily thrown out.

And overqualification simply cannot be dismissed as you easily point out, the studies that have been conducted a are both contradictory and in your case completely misleading.

Being "overqualified" by possessing an above average intelligence and being more highly educated than the average employee in a menial position such as retail or sanitation is one thing, being overly qualified in a technical field in a highly competitive market is another.

Taking on a considerably more experience engineer than the average for an entry level job might end up good, but it also might not end up that well, you can see it a lot during the recession people needing work accepting lower paying jobs which they overqualify for and they leave as soon as they find a better place.

so no "> research shows that overqualified workers tend to perform better than other employees, and they don’t quit any sooner." isn't universally true, it can be true for certain circumstances but this isn't even the level of overqualification we are talking about.


Overqualified should be read as "we want someone who works for peanuts". The fact of life is that older people do not like being taken advantage of.


If someone who is truly overqualified would disrupt your organization, maybe it needs to be disrupted. After all being overqualified would imply that their judgment is superior to the norm within your organization. If their judgment wasn't good then they aren't qualified much less overqualified.


You're conflating intelligence (and I suppose other work skills) with wisdom. Having good judgment is more the latter than the former.


Wouldn't wisdom(I'll admit that it is hard to measure in an interview) be part of what makes someone qualified for a position. If you are super smart but lack wisdom, then you aren't overqualified let alone qualified.

Overqualified implies that the candidate exceeds by a large margin all requirements for the position whatever those qualifications are.


This is also like the recommendation "hire people smarter than yourself" because if they are smarter than you they are probably also more qualified than you (obviously you can find people smarter than you and train them in your field but how often does that happen?)


This reminds me of the outrage when Uber kicked Sebastian Thrun off its platform when he worked as an Uber driver offering people rides in his Model S (founder of Google X, inventor of the modern "self-driving" car).

I think all you have to do is say the legendary engineer is "over-qualified" for this position -- I mean, you can't jump to age-ist conclusions right away when Michael Jordan applies to play high school basketball.


Call this an unfair generalization if you must, but old people are no good at everything.

- Moe from "The Simpsons"


That is a straw man. You are arguing against if someone would have complained that "seniors" don't get every job. But the subject is discrimination, they get less jobs after 50.


Does age discrimination even uphold for remote work?


so, they didn't bother checking his cv?




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