A lot more poor people have a computer today than ever before. Nothing illustrates this better than seeing the homeless on their iPhones using the Starbucks wifi to access the Internet.
This is true, and a very, very good thing I think. But it's the prosaic stuff (how do I claim this? Where do I actually look for information? What information will help me? Etc) where having a real person sit and help you is incredibly important.
