Walk into ATT showroom, BMW showroom or Wallmart or a Lasik clinic or other zillion private business and then walk into DMV, VA or IRS office. Even blind people would be able to tell the different.
Loyalty shareholders is any day better than total lack of accountability which is the case with public utility companies.
what into the irs then walk into an h&r block. i've done this one year when my taxes were particularly complicated and someone i had worked for was trying to screw me over on taxes. after a long wait, the guy at h&r block said there was nothing to be done. on the other hand i walked right into the irs, was given the form and assisted in filling it out. in the end i saved a couple thousand dollars.
i never was that excited to go to h&r block, but figured they'd be an extra pair of eyes to catch anything stupid. now i don't bother. i've been to the irs a couple times since with my tax questions and get good answers from them. also haven't ever had a problem with the DMV. the VA, i've no experience with.
What's the throughput of both, the outcome, and the per user cost?
Those are the metrics that should matter to the society as a whole.
The BMW showroom looks shiny, and they explicitly kick out and don't include in their metrics the customers they fail to serve. Great if you've got the money to pay for that. Bad if you want a measure of social utility or overall efficiency, or if you don't have the money...
Monopolies and businesses if great size have general issues also, regardless of being government or private...
Loyalty shareholders is any day better than total lack of accountability which is the case with public utility companies.