"Get feedback from actual customers" is, more often than not, dishonest rationalization. If you never use customer feedback in order to increase product quality (instead of just growing the feature list), "good enough" is just a code word for brushing all dirt under the carpet.
The fact is: software is a lemon market and teams/companies are rewarded accordingly.
The fact is: software is a lemon market and teams/companies are rewarded accordingly.