It took me hours to get my Office 365 subscription resolved with Microsoft support. took talking to 3 different people who kept insisting on remotely accessing my PC, which even when they did they still couldn't fix it. Actually one of them told me that my subscription was a "trial version" when it was clearly not. In the end I managed to talk via email to a person who knew what they were talking about it and resolved the issue in a few minutes. I got the worst impression of Microsoft's support as a paying customer.
