Good point on SNS, but AWS' approach is to offer a kitchen-sink menagerie of services. I stand by my accidental analogy that they're the Samsung of the web services world: have one product for every possible need, but only focus on a handful.
With regard to Facebook, I'm talking about initiatives like these [1] [2] [3] which leverage Facebook's ubiquity and better discoverability tools than PTSN to de-emphasize it for B2C and C2B communication.
With regard to Facebook, I'm talking about initiatives like these [1] [2] [3] which leverage Facebook's ubiquity and better discoverability tools than PTSN to de-emphasize it for B2C and C2B communication.
[1] https://www.facebook.com/business/news/find-and-contact-busi...
[2] https://www.facebook.com/business/news/new-tools-for-managin...
[3] https://developers.facebook.com/docs/messenger-platform