He made XBox customers happy with the added extended warranty but it cost MS over $1 billion, so he was ousted. From another perspective, one can also blame him for rushing out the 360 too early, but then that's how MS was able to gain market share at the expense of both Sony (temporarily) and Nintendo.
MS was really generous with how they handled defective devices. I had a friend call MS because his 360 broke 4 YEARS after he purchased it and they still fixed it.
Ultimately, it might give them the edge now that they are going all open source-y. You don't really need to think very hard and see the Xbox ONE as a hub for home IoT devices.
And Nintendo. It pains me to see such the company that brought me so many wonderful memories (still does) get turned into a minor console player. Thanks Zeus they have the DS.
http://www.eurogamer.net/articles/2015-07-02-peter-moore-rec...
He made XBox customers happy with the added extended warranty but it cost MS over $1 billion, so he was ousted. From another perspective, one can also blame him for rushing out the 360 too early, but then that's how MS was able to gain market share at the expense of both Sony (temporarily) and Nintendo.