I second the Clayton Christensen recommendation. For those of you who want a quick look into his thinking I would recommend his speech "Capturing the Upside" http://itc.conversationsnetwork.org/shows/detail135.html
Also the book "The Innovators Solution" is good.
I second the Clayton Christensen recommendation. For those of you who want a quick look into his thinking I would recommend his speech "Capturing the Upside" http://itc.conversationsnetwork.org/shows/detail135.html
Also the book "The Innovators Solution" is good.