On: Spotify moves its back end to Google Cloud

[010a]

Would you have said the same thing about Amazon when they started AWS? "Data centers aren't their core business: retail is".

[toomuchtodo → 010a]

Yes. But, Amazon is known for their customer service, even in the AWS space. Google is not.

If Google wants to succeed in certain spaces, they need to commit to them for a duration, and evangelize them. I don't see them doing that anywhere as well as Amazon does with AWS.

[true_religion → toomuchtodo]

Are they known for the customer service with AWS?

Anyways both companies provide SLAs, phone and email support, and consultation for a price.