Well they moved their whole CS team to Nashville Tennessee which some like a form of punishment. However, apparently Uber has over 15,000 (!) customer service reps...I can't imagine that is a workforce with a pleasant work environment.
What's interesting about these rideshare companies - they have to maintain separate workforces - look up Lyft's jobs page. It talks about exempt/non-exempt "team members". Non-exempt team members get "unlimited vacation" - exempt 15 days (which is still great IMO). It must be interesting for HR to manage the dynamics as the companies get bigger.