From my observation, people are generally smart enough that if they bought expensive product A that works and is of a well-known brand, and then later they bought some unknown noname-brand cheap product B which doesn't wok with A, they'll blame the product B, not product A.
I'm asserting that avoiding support calls by the minority who can't reason about technology at all is not worth the tarnishing of the brand Philips did to itself when trying to get rid of those calls.
