Thanks for your insights bitcuration. I agree that email is flexible enough to do things like goal oriented discussions, but it is just so painful. The best one can do is fling attachments around and hope to get all the versioning right and avoid inadvertent branching.
TMail21 does other email-like things like transmitting files, notifications, full search etc.
It also does interesting things like giving every thread a unique tracking number, which allows it to be tied into the broader enterprise ecosystem. The idea is that just like the URL transformed the Internet (i.e. the web), Tracking numbers can transform 'email'. Now, TMails can be referred to from Chat, Voice, IM, Apps, Spreadsheets etc.
Another thing we do that is very hard to do in email is things like Certified Mail, Certified Forwards, Transactional Guarantees, Certified Diffs, Non-repudiable audit trails etc.
All of these capabilities are however means to an end to make TMail21 the first true BPM tool for regular business users (rather than for coders and 'process analysts)
TMail21 does other email-like things like transmitting files, notifications, full search etc.
It also does interesting things like giving every thread a unique tracking number, which allows it to be tied into the broader enterprise ecosystem. The idea is that just like the URL transformed the Internet (i.e. the web), Tracking numbers can transform 'email'. Now, TMails can be referred to from Chat, Voice, IM, Apps, Spreadsheets etc.
Another thing we do that is very hard to do in email is things like Certified Mail, Certified Forwards, Transactional Guarantees, Certified Diffs, Non-repudiable audit trails etc.
All of these capabilities are however means to an end to make TMail21 the first true BPM tool for regular business users (rather than for coders and 'process analysts)