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		SaaS Customer Success: The secret to reducing churn and increasing MRR (chargify.com)
		2 points by adamfeber on Dec 8, 2015 \| hide \| past \| favorite \| 1 comment

authorkate on Dec 8, 2015 [–]

"Customer success is not simply renaming your sales or tech support team." - this seems to be a very misunderstood tactic

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