The costumer doesn't want them because the service constantly fails and they don't want the customer because he constantly complains. What's abusive about that? A perfectly healthy non-relation. The only abusive thing would be gov. getting in the way of it and forcing them to accept the customers or the costumers to accept the ISP.
CenturyLink sucks in general. Poor service and poorer customer service. That company is a joke. Seems their whole purpose is to drive people with wired phone service to other companies using wireless.
That seems awfully abusive.