"... If you’re playing the hero, or if you have a hero on your team, it’s probably time for a serious talk with your coworkers and manager. ..."
Manager?
"... You shouldn’t be getting paged at all hours. Sure, you might need to do some occasional planned after-hours maintenance, or some very occasional unplanned-but-process-driven disaster recovery, but you shouldn’t need a hero. ..."
When you hear this you know your working in an established business or corporate land. I know this is what you should aim for, but I've yet to work or see a Startup that works so well it doesn't require this kind of intervention.
It should only require that kind of intervention once (per type of incident), and if it's a regular thing then it points to a more fundamental problem.
Manager?
"... You shouldn’t be getting paged at all hours. Sure, you might need to do some occasional planned after-hours maintenance, or some very occasional unplanned-but-process-driven disaster recovery, but you shouldn’t need a hero. ..."
When you hear this you know your working in an established business or corporate land. I know this is what you should aim for, but I've yet to work or see a Startup that works so well it doesn't require this kind of intervention.