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> It's not critical at all, but it's something people have come to expect from an instant messaging program.

I still don't know what "it" is though.

> If our 'open' alternatives don't get those little details right, then it'll be harder for people to transition from whatever closed, proprietary service they're using to something that values their freedom.

I also doubt a feature-perfect clone would attract that many users. There needs to be some advantage to using the system, otherwise network effect prevail. (yes, that's a bit oversimplified, but I think it's valid none-the-less).




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