As a paying customer, this is starting to get irritating. Dumping them for another email provider doesn't seem like the right solution though, as this could happen to any provider. On the other hand, these are the situations that I am paying them for, to take care of for me, so that I don't have to administer my own email server.
Oh yeah, our support team is worth their weight in gold. They're all real people who know an awful lot of arcana about the nuts and bolts of email, and much more friendly and helpful than if I needed to talk to our customers on a regular basis!
And in times like today, it's so nice to be able to say "hey, $person_working_now, could you deal with fastmailstatus.com and Twitter please?" and the engineering staff don't even have to think about it!
Which is probably one of the counter-arguments driving the global consolidation toward services owned by megacorps. This, in turn, contributes to the smaller/independent alternatives to become more prone to this sort of situations. And the cycle begins again.
Perhaps whatever hapless engineer was tasked with desecrating the Fisher Price toy that might have nudged their own early cognitive development... retreated into a dark sense of humor about it.
I feel very unsafe with my 2018 Honda Accord's driver assist features. I turn them all off (at least the ones I am able to). The worst is that the lane assist feature tries to take every highway exit automatically by following right-side white lines. The steering wheel produces light physical resistance that I have to fight off to keep the car in the lane.
