Hacker News new | past | comments | ask | show | jobs | submit | kungfu1's comments login

This is his own fault. Zipcar could have done a better job handling it, but please note how he says letters became increasingly more menacing. Why did he not attempt to do anything about this until they were trying to send him to collections?

Come on. you arent a victim. If i start to get calls about something, im going to return them, and figure out what is going on here.

If he would have simply called them he could have avoided this. Zipcar saw that he "owed" 50 bucks, they saw him not returning their calls, and finally they sent his ass to collections. Pretty straight forward to me. Its his fault for making sure that they wernt trying to bill him any longer, and to have done something PRIOR to them sending him to collections. Sit back a moment and ask yourself how Zipcar makes money.. hint: its not on the mileage

I use zipcar, and ive never had any issues.


I don't know what it is about stories like this that make commenters here start thinking in terms of fault.

It's not about fault. It's about the customer always being right, even when they're wrong.


Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: