Hi - sorry to hear you've hit some difficulties! support[at]viewedit[dot]com should definitely be able to help!
At this point, download isn't supported. It's something we may do in the future, but for now the hope is that the built in sharing makes download obsolete. Would love to hear areas where DL is important - feedback[at]viewedit[dot]com
> but for now the hope is that the built in sharing makes download obsolete. Would love to hear areas where DL is important
Just in general: Murphy's law. At the worst possible time, the ISP will be down, the wifi adapter will drop its connection, you'll exceed your data plan, or you'll be at the customer's place who's weird about outside machines on their network.
"Stuff happens". More options are always better, even if you hope you never have to use them.
Cool! We're working on some other sales productivity tools alongside this - would love to hear what you guys have been doing. I'm devon [at] vidyard [dot] com.
Videos are stored in S3, and then syndicated to our CDNs around the world. The player is HTML5, with a flash fallback, so users shouldn't need anything special to watch.
One of the makers here, good question. We think there's a number of use cases - customer support (screen cap what they're doing wrong) and sales (personalized sales pitch) being the most obvious for the time being.
Also, good point on the Chrome Extension messaging, will fix.
For sure. I think there's a great opportunity for teaching/training/product walk-throughs.
We have a couple customers using the full-fledged Vidyard platform for running training courses, excited to see how this screen recording tech gets adopted by them!
It's a distinction between Revenue Churn and Customer Churn. If customer A cancels their account, it is a loss of 1 account. You can't really have negative customer churn.
Revenue churn would be Customer A cancels their account which was worth $5/month. But if customer B upgrades their existing account by $10/month, you would have negative revenue churn. The negative churn here is negative Revenue churn, ie. upgrades outpace cancelations.
The idea of revenue churn is startup biz hype. This is how startups play with numbers to make their business seem better than its really doing. You can't make solid business decisions based on a framework of revenue churn since it hides real business issues.
The real issue with churn rate is that you have users leaving the service. If you want to better your business you want to reduce this number and get it as close to 0 as possible. Revenue churn would hide this and make it think you're doing well, when in fact you're not. You could be facing a dwindling user base with just a small number of high paying users.
Totally, reminds of the late 90s when companies were reported to move money around in circles to increase revenue. Company A pays B, B pays C, C pays A. Lots of money exchanging hands, zero profit, infinite revenue!
Wouldn't given that ever freemium model (e.g. $0 -> $15) then automatically create negative churn?
Doesn't it make more sense to track first-time purchases/upgrades and future upgrades together?
Because if I am tracking revenue oriented I am not really interested in tracking customer growth but revenue growth
In a freemium model, looking at Revenue churn on the $0 accounts would definitely give you a pretty useless metric.
For some metrics it makes sense to lump the two together. But the distinction between the two is helpful for measuring a product's ability to up-sell itself to the existing customer base.
If you're interested in tracking revenue growth instead of customer growth - then say you have -1% revenue churn month/month, your existing customer base is going to be paying you 1% more the next month (even though you may lose a few customers along the way).
