doesnt this reek of hoax to anyone? Not just the 'response' letter, but the initial twitter 'screen shot' as well. Why in the world would an executive scan a letter like that opening them up to litigation? even if they were 'right', they would probably get fired for it.
I don't think they scanned it. The scribd account, at least, shows other similar documents uploaded by the same user, none of which were original up to now. I've no reason to doubt its authenticity. I bet it just spread outside the company by people who are interested in net neutrality.