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We use Rackspace Mail for our company's mail. $2/month/account. Not really hard to justify and includes backups and human support.

http://www.rackspace.com/apps/email_hosting/rackspace_email/

For my personal mail I use Fastmail. $40/year for 10 GB of mail. I have far more faith in things getting resolved with either of those companies than were we to be using GMail and email is too important for me to not have that trust.

https://www.fastmail.fm/




Does fastmail include phone support? Their support link takes you to a form and points to online documentation. This seems like it provides less support than Google.




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