Of course the organization doesn't want to improve things. The bosses would have to be humble enough to receive feedback. Most people can't take feedback, let alone the bosses who feel that those under their management are beneath them.
At my last job, the bosses ignored everything even the smartest employees suggested. Changes only came when customers, news outlets, vendors, or auditors made suggestions. Anyone external had more influence on company direction than the most experienced employees. A person leaving an anonymous review on an app store had more influence.
It was clear that we were ignored because the bosses didn't want to take direction from those they manage. Their arrogance and fragile egos wouldn't allow them to.
> Anyone external had more influence on company direction than the most experienced employees.
That's one reason why people employ consultants. A consultant is someone an organisation employs to tell it what it already knows. Sometimes it doesn't know that it knows it, but more often it already knows what needs to be done, but an external entity gives a veneer of respectability to grasping a difficult nettle.
At my last job, the bosses ignored everything even the smartest employees suggested. Changes only came when customers, news outlets, vendors, or auditors made suggestions. Anyone external had more influence on company direction than the most experienced employees. A person leaving an anonymous review on an app store had more influence.
It was clear that we were ignored because the bosses didn't want to take direction from those they manage. Their arrogance and fragile egos wouldn't allow them to.