On the face of it, this guy seems reasonable, just a little harsh. Sounds like he has good reason to be a bit harsh.
Seems to me that what we have here is a techie programmer type who does not entirely get customer relations, and hasn't managed to shape the message that well. Which is pretty much as it should be, the two skill sets don't usually collide. And I suppose why companies that can afford it get customer relation advice or employees. Perhaps some of these groups or what ever, should look for volunteers who do understand PR. Maybe they would be looking to bring this open source spirit out side of tech related areas.
Seems to me that what we have here is a techie programmer type who does not entirely get customer relations, and hasn't managed to shape the message that well. Which is pretty much as it should be, the two skill sets don't usually collide. And I suppose why companies that can afford it get customer relation advice or employees. Perhaps some of these groups or what ever, should look for volunteers who do understand PR. Maybe they would be looking to bring this open source spirit out side of tech related areas.