Yes, it's an awful and unacceptable situation. Different people have different ways of responding to harassment based on their risk acceptance and resilience: some people respond and fight back, some people hide, and some people seek help from others around them (the latter is, it seems to me, probably generally the healthiest approach, although I'm no expert).
What the parent post seems to be advocating for is that tech companies should automatically attempt to hide people from harm, and that they're best-placed to do that. I think it's doubtable whether they'll be able and willing to implement that in an effective or accurate manner (partly because it requires putting significant time, money and staffing into it, it can never be completely automated, and attackers -- especially in individual or small cases -- evolve as the representative mentions in the quote), and I don't think it respects or empowers victims, long-term.
It's also key to focus on the perpetrators - hold them accountable and figure out the reasons why this happened in the first place.
What the parent post seems to be advocating for is that tech companies should automatically attempt to hide people from harm, and that they're best-placed to do that. I think it's doubtable whether they'll be able and willing to implement that in an effective or accurate manner (partly because it requires putting significant time, money and staffing into it, it can never be completely automated, and attackers -- especially in individual or small cases -- evolve as the representative mentions in the quote), and I don't think it respects or empowers victims, long-term.
It's also key to focus on the perpetrators - hold them accountable and figure out the reasons why this happened in the first place.