> Believe it or not, "we just won't sell to them" is a surefire way to stir up trouble
Companies are free to negotiate terms (prices, delivery guarantees, priorities, etc.) for selling things how they like, generally. If it's in their best interest to not sell to someone, or to charge them higher rates / offer fewer discounts, that's what they'll do.
Never said that wasn't the case. What I said was that making that choice has a tendency to get people talking, and people talking effects the brand. Especially if reprters for whatever reason turn it into a public interest story.
Companies are free to negotiate terms (prices, delivery guarantees, priorities, etc.) for selling things how they like, generally. If it's in their best interest to not sell to someone, or to charge them higher rates / offer fewer discounts, that's what they'll do.